Commercial Excellence Lead

2 giorni fa


Milano, Lombardia, Italia Recordati A tempo pieno

At Recordati, we believe in people Inspired by our purpose - unlocking the full potential of life - we are committed to creating a diverse environment and cultivating a culture of inclusion. We strive to continually lead with our values and beliefs, enabling our employees to bring their whole selves to work and develop their potential.

About the Role

We are seeking an experienced IT CRM Manager to oversee the implementation, management, and optimization of our Customer Relationship Management (CRM) systems. As a key member of our Commercial, Marketing, and BI Application Team, you will play a critical role in ensuring our CRM system supports our commercial and marketing strategies, enhances customer engagement, and drives business growth.

Main Responsibilities
  • Project Management: Lead and coordinate projects related to the CRM system, ensuring timely completion, within budget, and aligned with our digital vision and architecture.
  • Stakeholder Collaboration: Work closely with various departments, including commercial excellence, marketing, and sales, to ensure the CRM system meets their needs.
  • Operations Management: Oversee the day-to-day operations of the CRM system, ensuring smooth functioning and reliability.
  • Service Review and Escalation Management: Conduct regular service reviews, manage escalations, and develop strategies to improve service delivery and internal customer satisfaction.
  • Team Leadership: Manage the team, providing technical guidance, support, and development opportunities.
Requirements

To be successful in this role, you will need:

  • At least 5 years of experience with CRM platforms and related technologies, including database management, and data analysis tools.
  • Proven experience in IT project management, preferably in CRM, within a pharmaceutical or healthcare environment in an international context.
  • Strong knowledge of pharmaceutical industry regulations and compliance requirements.
  • Excellent communication and interpersonal skills, with the ability to collaborate and report effectively with stakeholders at all levels.
  • Able to work in a fast-paced environment and manage multiple priorities simultaneously.


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