Ocean Export Team Lead

2 giorni fa


Segrate, Lombardia, Italia Bdp International A tempo pieno

Job Title: Ocean Export Team Lead

Job Summary:

We are seeking an experienced Ocean Export Team Lead to join our team at Bdp International. As a key member of our operations team, you will be responsible for leading a team of export specialists and ensuring the successful execution of ocean export operations.

Key Responsibilities:

  • Lead a team of export specialists to achieve team objectives and targets
  • Monitor team performance and activity, identifying areas for improvement and implementing process changes as needed
  • Build and maintain relationships with internal and external stakeholders, including clients and colleagues
  • Develop and implement strategies to improve customer satisfaction and retention
  • Collaborate with the management team to set quarterly targets and objectives
  • Communicate effectively with team members, stakeholders, and management to ensure open and respectful communication
  • Assist in the recruitment and training of new team members
  • Perform auditing and quality checking to ensure compliance with company policies and procedures
  • Identify opportunities for process improvements and implement changes as needed
  • Support the management team in local quotation and pricing

Requirements:

  • Graduate of any discipline
  • 8-10 years experience in ocean export (Multinational Freight forwarder)
  • Minimum of 2 years of progressive experience in a Supervisory role in customer service related matters within the freight forwarding industry
  • Technical knowledge in ocean export is a must
  • Project manager experience is a plus
  • Combined excellent communication and interpersonal skills with a strong ability to analyze situations and make good decisions based on available information
  • Ability to adapt quickly to changing policies and procedures


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