Ocean Export Team Lead
2 giorni fa
Job Title: Ocean Export Team Lead
Job Summary:
We are seeking an experienced Ocean Export Team Lead to join our team at Bdp International. As a key member of our operations team, you will be responsible for leading a team of export specialists and ensuring the successful execution of ocean export operations.
Key Responsibilities:
- Lead a team of export specialists to achieve team objectives and targets
- Monitor team performance and activity, identifying areas for improvement and implementing process changes as needed
- Build and maintain relationships with internal and external stakeholders, including clients and colleagues
- Develop and implement strategies to improve customer satisfaction and retention
- Collaborate with the management team to set quarterly targets and objectives
- Communicate effectively with team members, stakeholders, and management to ensure open and respectful communication
- Assist in the recruitment and training of new team members
- Perform auditing and quality checking to ensure compliance with company policies and procedures
- Identify opportunities for process improvements and implement changes as needed
- Support the management team in local quotation and pricing
Requirements:
- Graduate of any discipline
- 8-10 years experience in ocean export (Multinational Freight forwarder)
- Minimum of 2 years of progressive experience in a Supervisory role in customer service related matters within the freight forwarding industry
- Technical knowledge in ocean export is a must
- Project manager experience is a plus
- Combined excellent communication and interpersonal skills with a strong ability to analyze situations and make good decisions based on available information
- Ability to adapt quickly to changing policies and procedures
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