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2 mesi fa
Adecco Italia S.p.A., a leading logistics business, is seeking a skilled leased employee to join their customer support team. As a key member of the team, you will be responsible for providing exceptional support to customers through various channels, including phone calls, emails, and social media. Your primary goal will be to identify and assess customer needs, build sustainable relationships, and provide accurate and complete information to achieve customer satisfaction.
Key Responsibilities:
- Manage incoming customer inquiries and provide timely and effective solutions.
- Identify and assess customer needs to achieve satisfaction and build trust.
- Provide accurate, valid, and complete information using the right methods and tools.
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
- Keep records of customer interactions and process customer accounts.
Required Skills:
- Similar experience in a customer service role.
- Good level of English language proficiency.
- Good use of Office and Excel.
About Adecco Italia S.p.A.:
Adecco Italia S.p.A. is a leading logistics business that provides innovative solutions to meet the needs of its customers. As a leased employee, you will have the opportunity to work with a dynamic team and contribute to the success of the company.
