Country Manager

5 giorni fa

Milano, Lombardia, Italia Descripción general de la empresa A tempo pieno
About the Role

We are seeking a highly experienced and skilled Country Manager to lead our operations in Italy. As a key member of our senior leadership team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring regulatory compliance.

Key Responsibilities
  • Country Leadership and P&L Accountability
    • Lead the Country Senior Leadership Team to define and deliver the country strategic plan, ensuring alignment with business objectives and customer needs.
    • Develop and implement the strategic plan and budget for the country, ensuring communication and understanding of the strategy within the country and with key stakeholders.
    • Own and drive the country P&L, actively monitoring and taking actions to ensure profitable growth is achieved.
    • Drive business transformation in the country, identifying opportunities and risks for change, and leading key governance bodies for the legal entity while representing the company locally with government, regulatory bodies, and business partners.
  • Business Development
    • Define and lead the deployment of the country business development strategy to achieve sustainable and profitable growth.
    • Determine market/customer requirements and identify the best business development opportunities locally, focusing on large corporate clients while farming existing clients.
    • Directly lead sales teams to deliver commercial targets, ensure capability development, and manage relationships with existing business customers effectively.
  • AXA Relationship
    • Build new relationships and maintain existing ones with other AXA entities locally and globally. Where AXA entities are business customers, ensure relationships are managed effectively to deliver service level satisfaction.
    • Look for innovation for AXA entities with the aim to help AXA to differentiate vs competitors.
    • Build and actively manage key relationships with regulators, joint venture and other critical alliance partners, media and other stakeholders locally.
  • Customer Service and Delivering Fair Customer Outcomes
    • Use experience, data, business insight, and judgment to develop and implement purpose-led, customer-focused activities.
    • Lead operations and customer service to ensure delivery of all customer metrics, continuous improvement of the customer journey, and collaborate with global teams to shape and implement transformation initiatives for improved customer experience and productivity, while ensuring fair customer outcomes and service consistency with policy terms.
  • Control and Protect against Risks
    • Ensure company compliance with local regulations.
    • Anticipate and mitigate operational risks.
    • Improve control and processes (internal control, audit).
    • Ensure protection against reputational risks.
  • People Leadership
    • Drive high-standard people leadership, building and leading a dynamic, efficient team for high performance.
    • Inspire country teams with compelling communication and a sense of purpose to drive employee engagement and ensure diversity, inclusion, and team well-being are maintained.
    • Support the growth and development of country teams through feedback, coaching, talent management strategy, learning and development programs, and exploring new ways of working to encourage innovation and risk-taking.

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