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Operations Lead Associate, Paid Services

2 mesi fa

Milano, Lombardia, Italia Amazon A tempo pieno
Operations Lead Associate, Paid Services

At Amazon, we're committed to delivering exceptional customer experiences. As an Operations Lead Associate, Paid Services, you'll play a critical role in supporting our selling partners and category teams. Your primary focus will be on providing timely and accurate operational support, ensuring seamless interactions between Amazon and our partners.

Key Responsibilities:

  • Handle day-to-day tasks and ensure service level agreements are met.
  • Communicate effectively with Amazon selling partners, escalating issues as needed.
  • Maintain a positive and professional demeanor, representing Amazon in a positive light.
  • Contribute to a positive team environment, aiding team members with difficult contacts.
  • Meet outstanding performance metrics, including quality, productivity, and attendance.

Requirements:

  • Bachelor's degree
  • Experience with Microsoft Office products and applications
  • Strong prioritization and time management skills
  • Ability to adapt to changing business needs
  • Effective communication and professional attitude

Preferred Qualifications:

  • Process improvement awareness and experience
  • Data collection and analysis skills
  • Knowledge in Lean Six Sigma methodologies

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.