Assistant Manager of Customer Engagement and Sales
2 settimane fa
Shape Your Future at PVH
Assistant Manager of Customer Engagement and Sales - Calvin Klein
Join a legendary narrative.
PVH serves as the growth engine for Calvin Klein and TOMMY HILFIGER. By enhancing brand strength and relevance, we are aligning our globally recognized brands closer to consumer trends than ever before, today and for future generations. Driven by our core values and supported by our extensive scale and global presence, we are advancing fashion responsibly as a unified team with a shared vision and strategy. This is the Power of Us, this is the Power of PVH+.
The Team
Reporting to the District Manager, the Assistant Manager of Customer Engagement & Sales is responsible for ensuring optimal store performance and an exceptional client experience by managing and supporting the Sales Team through training, coaching, and constructive feedback.
The Role
Foster a positive sales atmosphere by overseeing all facets of the selling process and cultivating a welcoming environment for customers. Establish daily objectives for customer service to enhance the overall experience, focusing on responsiveness and satisfaction. Train and mentor the team on standards, including customer service, product arrangement, and effective time management. Assist in setting and verifying goals to ensure the team aligns with both quantitative and qualitative targets. Support recruitment and onboarding initiatives, ensuring new team members are effectively integrated into the team and company culture. Provide ongoing feedback to the team, promoting their professional growth and addressing performance issues. Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates. Oversee CRM initiatives to meet retention, upgrading, and prospect conversion objectives. Collaborate with other departments to allocate responsibilities efficiently, ensuring smooth operations within the store. Monitor key performance indicators (KPIs) for continuous enhancement, utilizing company reports to analyze trends and identify improvement areas. Offer actionable recommendations based on sales performance analysis.The Ideal Candidate
University Degree in Economics or related fields Minimum of 2 years' experience in a similar role within a structured environment Strong business acumen Ability to adopt a comprehensive perspective on situations Excellent communication and collaboration skills Highly detail-oriented and organized in approach Proficient in Italian and German. Be valued.
At PVH, we understand that our employees are our most valuable asset. This is why we prioritize health, happiness, and wellbeing by offering a comprehensive benefits package that exceeds the basics. We aim to cultivate a culture of care that nurtures loyalty, commitment, and a sense of belonging, and we take pride in this commitment.
Be part of it.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are dedicated to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe that diversity enriches our organization, and we take pride in collaborating with top talent from all walks of life and corners of the globe. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.
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