Emea Vice President Customer Success Kubix Link

3 settimane fa

Milano, Lombardia, Italia Aims International Italia S.R.L. A tempo pieno

Main responsibilities:

The position is based in Milan and reports to the President of the EMEA region. The primary function is to manage the Customer Success team responsible for the Enterprise Solutions projects, in the EMEA region.

The team, responsible for the full delivery cycle, consists of several reports and individuals working across the region, organized as follows: - Projects managers and consulting teams for the delivery; - Expertise Center for the support; - Customer Success Managers for nurturing the accounts.

Duties and responsibilities:

  • Set a new organization at EMEA level that gathers all professionals working on Enterprise solution projects (Kubix Link).
  • Standardize and harmonize practices within the region.
  • Optimize the synergies and the allocation of the team to maximize billability and improve performance and profitability.
  • Manage, motivate, engage, and retain the team, creating a positive and supportive team culture, recognizing and rewarding individual and team achievements, and fostering open communication and collaboration.
  • Provide guidance, coaching, and support to the team to help them improve their skills and achieve their goals.
  • Monitor the activities of the team, both in terms of quality and quantity, and the execution of the projects by tracking metrics and KPIs, providing feedback and support, and ensuring the activities are aligned with the priorities.
  • Ensure effective supervision and support to maximize the chances of success of the projects, by adjusting the resources, supporting the negotiation with the customers, and coordinating with other departments (Sales, Presales, and Marketing) to address any customer issues or concerns.

To achieve this, the ideal candidate should have a Master's degree in Business, Management, Engineering, etc., and a minimum of 10 years of experience, with a proven track record in managing Customer Success or projects delivery teams, preferably in the SaaS sector (ERP, CRM, PLM, Supply Chain, etc.).

The candidate should also have at least 5 years of experience with a SW integrator or a consulting firm, strong communication skills, the ability to motivate and inspire the team, and collaborate across functions and cultures. Additionally, the candidate should be comfortable with strategic thinking, able to think creatively and laterally, and challenge the status quo, with a 'can-do' attitude, execution capacity, and tenacity to see things through.

The position is based in Milan, with 30% travel to customer sites in EMEA. The company, Aims International Italia S.R.L., is a major player in the fashion, automotive, and furniture markets, contributing actively to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies and enabling industrial intelligence solutions, thus facilitating the digital transformation of their customers.

With a workforce of 3,000 individuals driven by innovation and united by passion, Aims International Italia S.R.L. offers a unique journey for those ready to shape the future of technology together.

The company is seeking a Manager to fill the role of EMEA Vice President Customer Success Kubix Link, to support its growth and expansion phase, and to maximize the chances of success of the projects by adjusting the resources, supporting the negotiation with the customers, and coordinating with other departments (Sales, Presales, and Marketing) to address any customer issues or concerns.

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