Hotel Operations Director

13 ore fa

Milano, Lombardia, Italia Starhotels A tempo pieno
{"title": "Hotel Manager", "description": "Lead Hotel Operations

As a seasoned Hotel Manager, you will be responsible for driving the effective daily operational management of the hotel services. You will oversee and coordinate the Heads of Department to optimize service delivery, achieve revenue and guest satisfaction targets, and foster a culture of excellence.

Key Responsibilities:
  • Collaborate with the General Manager to drive the team and daily operations to deliver exceptional customer experiences and meet targets.
  • Address customer concerns and promote a service recovery culture to drive customer loyalty.
  • Assist in developing meaningful and achievable hotel budgets and strategic goals.
  • Provide effective leadership to the hotel management team and staff to ensure targets are met and exceeded while maintaining high engagement and motivation.
  • Plan, direct, and coordinate service delivery across operational departments to meet and exceed guest expectations.
  • Ensure cost control throughout operational departments and analyze results regularly to identify opportunities and drive efficiencies.
  • Hold regular briefings and meetings with the HOD team to maintain an environment for sharing guidance, feedback, and inputs to improve staff and customer experiences.
Requirements:
  • A unique personality and a true passion for hospitality.
  • A degree or diploma in Hotel Management or equivalent.
  • Proven experience in the role (at least 5 years).
  • Substantial background in Food and Beverage and Room Division Management.
  • Experience in managing budgets, revenue proposals, and forecasting results.
  • Knowledge of hotel property management systems (Opera preferred).
  • Strong leadership skills and an inclusive style.
  • Problem-solving and proactivity.
  • Excellent organizational skills and a strong sense of responsibility.
Language Skills:
  • Italian - fluently.
  • English - fluently.
  • Additional languages are a plus.
Benefits:
  • Exclusive discounted stays within the group.
  • Ticket Restaurants for delightful dining.
  • Performer Management Program.
Career Advancement:
  • Exceptional career advancement opportunities.
  • An attractive compensation package based on your experience.
  • The chance to be part of an ambitious, caring organization.

Join Starhotels to shape your outstanding career and create exceptional memories together.", "lang_code": "en-US"}

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