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Hotel Operations Manager
2 mesi fa
Job Title: General Manager
Company: Zanzibar Pearl
Job Type: Full-time
Salary: €1,500.00 - €2,500.00 per month
Benefits:
- Accommodation
- Meals
- Company phone
- Company computer
- Pension fund
Language: English (Required)
Travel: 100% (Required)
Job Summary:
The General Manager will be responsible for the overall management of the hotel, including its operations, finances, and staff. The successful candidate will have a strong background in hotel management and be able to lead a team to achieve excellent customer service and financial results.
Key Responsibilities:
Hotel Operations- Ensure the hotel is well-managed and profitable
- Oversee all departments, including front office, housekeeping, food and beverage, and maintenance
- Manage the hotel's budget and financial reports
- Develop and implement policies and procedures to improve hotel operations
- Ensure excellent customer service and satisfaction
- Conduct daily inspections of the hotel to ensure high standards
- Respond to customer complaints and resolve issues promptly
- Develop and implement strategies to improve customer satisfaction
- Recruit, train, and develop staff
- Manage employee performance and conduct performance appraisals
- Develop and implement policies and procedures for employee management
- Ensure compliance with labor laws and regulations
- Manage the hotel's finances, including budgeting and forecasting
- Oversee the collection of revenues and management of expenses
- Develop and implement strategies to improve financial performance
- Ensure compliance with financial regulations and laws
Requirements:
- Strong background in hotel management
- Excellent leadership and communication skills
- Ability to work under pressure and make decisions quickly
- Strong financial management skills
- Ability to develop and implement policies and procedures