Customer Quality Specialist
4 giorni fa
Your key responsibilities will include:
* Coordinating the entire warranty claims process, including receiving warranty-related information, requesting parts return, conducting analysis based on customer requirements, and participating in customer meetings to present warranty reports.
* Willing to travel internationally for 30% to 50% of working time (1-2 weeks per month).
* Actively participating in the warranty escalation process initiated by customers, prepares claims analysis, and manages the de-escalation process.
* Supports data collection from customers and customer portals for warranty reporting processes.
* Capable of uploading information to customer portals in the required format.
* Warranty data statistical analysis and trend prediction.
* Customer warranty Contracts review.
* Responsible for investigating claimed parts and fulfilling 8D report requirements.
In addition to your technical skills, you will also be responsible for ensuring the implementation and updating of action plans in response to customer complaints, customer visits, audits, etc.
If you are a motivated and detail-oriented individual with a passion for quality and customer satisfaction, we encourage you to apply for this exciting opportunity.
**Your Qualifications:**
* Technical University Degree with a minimum of 3-5 years of practical experience in a similar position.
* Good knowledge of quality tools or methods.
* Excellent communication, problem-solving, and decision-making abilities.
**Functional Area:** Operations
**Employee Type:** Full Time
**EEO statement:** The policy of BCS Automotive Interface Solutions (BCS AIS) is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual\u2019s age, race, religion, disability, sexual orientation, gender, civil status, family status and member of the Traveller community. Additionally, BCS AIS is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at \
**City:** Nichelino (Torino)
**Country:** Italy
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