Customer Experience Professional
4 settimane fa
Customer Experience Professional
40 hours a week
We are seeking a skilled Customer Experience Professional to join our team at MSX International. As a key member of our Customer Experience Centre, you will be responsible for managing phone calls and interviews with customers across various recontact campaigns.
About the role:
The Customer Experience Professional will work closely with the Customer Experience Centre Manager and the Senior Consultant to handle all types of calls effectively and efficiently. This includes providing quality service and scheduling appointments with dealerships, aiming for excellence and customer satisfaction.
- Manage assigned contacts
- Ensure customer satisfaction and manage follow-ups
- Effectively and efficiently manage the compilation of reports with the aim of providing quality service
About you
We are looking for a candidate with a strong passion for the automotive field, excellent communication skills, and the ability to work independently. You will also need to have a Bachelor's Degree in Economics, Communication or similar, and be fluent in Italian and English.
What's in it for you?
As a Customer Experience Professional at MSX International, you will be part of a dynamic team that is dedicated to empowering and encouraging our people. We offer flexible working methods to suit all, and we are a Disability Confident Committed organization who takes pride in our diverse workforce.
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