Customer Experience Representative

4 settimane fa


Provincia di Cuneo, Italia MSX International A tempo pieno

Customer Experience Representative

The Academy is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our Customer Experience Centre, you will be responsible for managing phone calls and interviews with customers across various recontact campaigns.

About the Role

  • Manage assigned contacts to ensure customer satisfaction and follow-up
  • Compile reports to provide quality service and schedule appointments with dealerships

About You

  • Bachelor's Degree in Economics, Communication, or similar
  • Fluent level of Italian and English
  • Excellent communication and MS Office skills

What We Offer

As a Customer Experience Representative at The Academy, you will be part of a dynamic team that values diversity and inclusion. We offer flexible working methods and a comprehensive benefits package.

About The Academy

The Academy is a leading provider of sales training, consulting, and certification programs for the automotive industry. We have a strong presence in Italy and a global network of partners.

MSX International

We are part of MSX International, a global provider of outsourced business solutions for the automotive industry. Our teams provide industry-leading expertise in consumer engagement, parts and accessories, and more.



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