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Client Services and Support Specialist
1 mese fa
We are seeking a highly skilled Client Services and Support Analyst to join our team at Euronext Clearing in Milan.
Key Responsibilities- Act as the primary point of contact for a designated group of clients, providing expert advice and support on operational matters.
- Manage incidents efficiently, escalating issues in a timely and accurate manner to ensure client satisfaction and compliance.
- Collaborate with clients to resolve queries and issues, maintaining open communication and providing regular updates on progress.
- Contribute to the development and implementation of process improvements, identifying opportunities to enhance operational efficiency and minimize risks.
- Support the delivery of operational services, working closely with clients to ensure seamless execution of projects and initiatives.
- Strong understanding of Euronext's activities and client base, with a solid financial background.
- Proven experience in client services, with a focus on delivering high-quality service and building strong relationships.
- Excellent analytical and organizational skills, with the ability to problem-solve and prioritize tasks effectively.
- Strong communication skills, both internally and externally, with the ability to articulate complex information in a clear and concise manner.
As a Client Services and Support Analyst at Euronext Clearing, you will have the opportunity to work in a dynamic and fast-paced environment, collaborating with a talented team to deliver exceptional client service and support.
