Customer Care Operations Specialist

2 settimane fa


Mestrino, Veneto, Italia DAB Pumps A tempo pieno

If you are eager to gain insights into Customer Care Operations and associated Tools within a dynamic and international organization, this is an excellent opportunity to join our Customer Care Operations & Tools Team. The team's mission is to deliver vision, guidelines, and support to the entire Group Customer Care Division regarding processes and digital tools, guided by business and user requirements.

Your role in supporting the team:

You will assist your colleagues in their daily tasks, which include:

Activation of initial AI functionalities in CRM across the group: providing support during testing, training phases, and preparing necessary documentation.

Assisting with the formal review and processing in CRM of the Knowledge articles generated by the Customer Service team.

Facilitating the transition to a Cloud-based ERP system: supporting the testing phase and drafting essential documentation.

Additionally, you will participate in the adoption and process optimization activities related to the new features of Knowledge Articles that will enhance AI multilingual capabilities.

Required skills:

Proactive mindset Willingness and ability to collaborate with diverse teams. Flexible approach to handling various topics throughout the workday. Strong organizational and activity planning skills. Proficient in summarizing and processing content. Adaptability in utilizing software and emerging technologies. Excellent command of the Office suite: Word, Excel, and PowerPoint. Background in Economics (student or graduate). Proficient in English.

Benefits of joining us:

You will become a vital member of our Global Team, where individuals are supportive and collaborate in a stimulating and rapidly evolving environment.

You will engage with our colleagues globally and work closely with other departments, gaining insights into the operations of a multinational organization.

Training will be fundamental from the outset: you will learn to navigate our primary enterprise tools, particularly ...(e.g., LN Infor (ERP system)/Qlik/CRM).

Lastly, we offer a monthly reimbursement starting from €600 (gross), complimentary canteen services, and an IT toolset.



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