SCM Customer Support Specialist

4 settimane fa

Genoa, Liguria, Italia Maersk A tempo pieno

About Us

We are a global leader in logistics, recognized for our commitment to delivering excellence. Our mission is to enhance lives by seamlessly connecting the world through innovative supply chain solutions.

Position Overview

We are seeking a dedicated SCM Customer Experience Agent to become an integral part of our dynamic team. This role is ideal for individuals who thrive in a fast-paced environment and enjoy engaging with a diverse range of stakeholders, including customers, suppliers, and colleagues worldwide.

Key Responsibilities

  • Develop and implement Standard Operating Procedures tailored to each client, continuously seeking opportunities for enhancement in our SCM services.
  • Ensure accurate and timely processing of all sales invoices in accordance with company policies and client specifications.
  • Process supplier purchase invoices in compliance with established quality procedures.
  • Maximize shipment contributions by maintaining a focus on service levels while minimizing costs.
  • Regularly assess and refine operational processes, ensuring all key workflows are documented on the intranet.
  • Generate internal and external reports, including client KPI reporting, as required.
  • Assist clients in resolving issues by developing a thorough understanding of their business and the challenges they face, aiming to enhance outcomes from their perspective.
  • Proactively identify and address challenges within client processes, proposing solutions to optimize efficiency.
  • Maintain a positive and solution-oriented approach when representing the company to clients, offering alternative solutions when specific requests cannot be met.
  • Ensure adherence to operational procedures and compliance with relevant regulations.
  • Execute tasks diligently as directed by supervisors, upholding corporate values.

Qualifications

  • Enrollment in the Italian 'Collocamento mirato' register, as per L.68/99 art. 18.
  • Proficiency in both English and Italian is essential.
  • Previous experience in a customer-facing role, preferably within the logistics sector.
  • Strong communication, persuasion, and negotiation skills.
  • Ability to effectively address common customer objections.

Location : Genoa, Italy

If you envision yourself thriving in this role and contributing to our mission of becoming the Global Integrator of Container Logistics, we look forward to your interest.

Recruitment Process

Candidates whose profiles align with the job requirements will be contacted for further discussions. We value transparency and will provide feedback to all applicants.

We are committed to supporting any necessary adjustments throughout the application and hiring process to ensure accessibility for all candidates.

Diversity and Inclusion

We are dedicated to fostering a diverse and inclusive workplace, welcoming applicants from all backgrounds and experiences.

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