French Speaking Wholesale Customer Service Representative
5 giorni fa
Language Matters is seeking a highly skilled French-speaking Wholesale Customer Service Representative to join their multilingual team in central London. As a key member of the team, you will be responsible for providing exceptional customer service to wholesale clients, handling a high volume of orders, and working closely with the sales team and other departments.
About the Role:- Provide timely and professional responses to client queries via phone and email, utilizing your French language skills.
- Proactively resolve returns and exchange issues, ensuring customer satisfaction.
- Process and track orders efficiently, maintaining accurate records.
- Collaborate with the sales team and other departments to achieve business objectives.
- Stay up-to-date with new products, promotions, and industry trends.
To succeed in this role, you will need:
- Previous experience in dealing with high-volume outbound orders from wholesale clients in a fast-paced environment.
- Fluency in French and English, both written and spoken.
- Solid experience providing wholesale customer support services in a product support and/or order dispatch environment.
- Knowledge of Microsoft programs, particularly Excel VLOOKUP and Pivot tables.
- An interest in fashion, luxury, or the retail industry.
Language Matters is an employment agency acting on behalf of the client. If you are a motivated and friendly individual with a keen interest in fashion and a strong work ethic, please submit your CV in English and Word format to Valentina.
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