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Broker Relationship Manager

2 mesi fa


Milano, Lombardia, Italia AXA Group A tempo pieno

Job Summary

We are seeking a highly motivated and proactive professional to join our team as a Broker Relationship Manager. As a key member of our Distribution team, you will play a crucial role in developing and executing our market strategy approach in Italy.

Key Responsibilities

  • Customer Management:
    • Independently manage accounts by coordinating all services, maintaining and enhancing the company's relationships with existing and new clients through proactive and ongoing contact initiatives.
    • Use industry and customer data analysis to address clients' needs and identify cross-selling opportunities.
    • Expand existing accounts by identifying potential gaps in coverage, recommending and implementing proper coverage.
    • Increase the profitability of existing product lines by encouraging clients to use added-value services.
    • Look for client solutions on a Group perspective.
    • Maintain timeliness and completeness when interacting with clients and company colleagues.
  • Knowledge Management:
    • Proactively maintain partnerships with the underwriting department by keeping them informed of pertinent information regarding accounts.
    • Liaise with colleagues, researching and maintaining industry knowledge of developing trends regarding underwriting, appetite, and pricing changes.

Requirements

  • Knowledge of the insurance industry or proven experience in the insurance sector.
  • Proficiency in Italian and English.
  • Data-driven approach to the market: leveraging technology and data to understand and anticipate customer needs and behaviors.
  • Systematic approach to business and analytical skills in building and executing ad-hoc business plans to deliver market strategy projects.
  • Place the customer at the center of all decisions and actions. Listen and understand customer needs and requirements; use empathic listening and formulate customized advice and solutions. Act as a brand ambassador.
  • Effective communication and relations skills to interact with C-Level internal and external professionals.
  • Adapt continuously and flexibly to new circumstances, accept and support changes. Operate beyond rule-based procedures and think out of the box.
  • Demonstrate appetite for the unknown and ability to learn quickly; learn from failures and keep a self-learning attitude during working life.
  • Work in a team with members from different expertise, places, and cultures to achieve collective goals.

About AXA Group

AXA Group is a leading global insurance company that provides a wide range of insurance products and services to individuals and businesses. We are committed to helping our customers manage risk and achieve their goals through innovative solutions and exceptional customer service.