Customer Service Engineer

3 settimane fa


Milano, Lombardia, Italia Siemens Healthcare S.r.l. A tempo pieno

About the Role:

We are seeking a highly skilled Customer Service Engineer to join our team in North Italy. As a key member of our support team, you will be responsible for providing technical assistance to customers in the designated area.

Your Responsibilities:

  • Install, configure, and repair assigned hardware and software products, including Automation and Clinical Chemistry/Immunoassay systems.
  • Ensure complete execution of all preventive maintenance on assigned assets.
  • Collaborate with Project Management and Application Specialists to implement complex solutions.
  • Work with local Customer Service teams to deliver exceptional customer experiences.
  • Report all activities into the ERP system to satisfy Complaint Handling processes.
  • Interact with the Technical Solution Center and Regional Support Team to resolve issues.
  • Report potential issues to the Dedicated Complaint Unit in a timely manner.

Your Expertise:

  • Degree in mechanical, electronic, or biomedical engineering, or equivalent experience in customer service environments.
  • Good knowledge of the in-vitro diagnostic market.
  • Knowledge of MS ambient, networking, and IT hardware.
  • Willingness to travel within the assigned area and across Italy as needed.
  • Previous experience in customer-facing roles.
  • Team working attitude, proactive, and able to take self-initiatives.
  • Communication skills - make complex issues easy to understand.
  • Analytical thinking.
  • Fluent in English (written and verbally).
  • Car License.

About Us:

Siemens Healthineers is a global leader in medical technology, with a team of over 71,000 dedicated Healthineers in more than 70 countries. We are committed to creating better outcomes and experiences for patients, no matter where they live or what health issues they are facing.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR and other data protection legislation seriously. Please do not send us your CV or resume by email. Instead, join our talent community and subscribe to personalized job alerts that will keep you posted about new opportunities.



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