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Global Service Readiness Specialist

2 mesi fa


Genoa, Liguria, Italia Philips A tempo pieno

Job Title

Service Readiness Engineer

Job Overview

Service Readiness Engineer
acts as the central liaison for the Worldwide service team within the Enterprise Informatics (EI) division.

Key Responsibilities:

Implement expert testing and validation strategies essential for supporting commercialization initiatives. Coordinate and validate global service strategies and operations with the international service community throughout the post-commercialization phase of each product. Collaborate closely with the Service Readiness Lead to routinely evaluate new programs and software updates to determine service delivery needs, resource allocation, and training necessities. Assist the Service Readiness Lead in updating and maintaining the Customer Support Product Plan (CSPP). Establish service training prerequisites for designated products or initiatives. Collect and enhance product serviceability insights to inform future program requirements. Develop and assess commercialization outputs, including service manuals, customer guides, and training materials. Validate software releases through the Field Change Order (FCO) process. Oversee the First of Kind (FOK) installation as a Subject Matter Expert (SME) and provide constructive feedback to relevant stakeholders. Identify and implement enhancement opportunities based on service feedback related to customer experience, product performance, and operational efficiency. Serve as a Subject Matter Expert (with appropriate certification) for third-party software and solutions. Ensure service readiness for new platform service offerings.

Qualifications:

Bachelor’s or Master’s degree in IT, a technical discipline, or a related field. 1-3 years of experience in Service or Technical engineering, ideally in radiology informatics. Strong collaboration skills with both internal and external stakeholders. Excellent team-oriented mindset. Adaptability and a positive outlook towards change. Proficiency in English and Italian as a local language.

About Philips
We are a health technology organization dedicated to the principle that every individual matters, and we strive to ensure that everyone, everywhere has access to the quality healthcare they deserve. Contribute to meaningful work that positively impacts the lives of others.

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