Researcher - Guest Experience Back of the House
1 mese fa
Hotel
Il Principe di Savoia, storico e prestigioso hotel di Milano, fa parte della Dorchester Collection, una delle migliori compagnie di hotel di lusso al mondo.
Area/Reparto
Room Division - Guest Service
Ruolo
Il ruolo di Researcher è fondamentale per la nostra struttura, poiché si occuperà di raccogliere le informazioni relative ai nostri Ospiti e arricchire i relativi profili attraverso il nostro CRM.
Tipologia Contrattuale
Stage
Descrizione del ruolo
La persona che stiamo cercando sarà responsabile di collaborare con i team Guest Experience, Front Office, Guest Relation e Creative, con cui condividerà le informazioni necessarie a costruire un'esperienza personalizzata e unica per i nostri Ospiti.
Principali mansioni e responsabilità:
- Aggiornamento dei profili degli Ospiti, ricerca e raccolta di informazioni tramite tutte le piattaforme disponibili e analizzando i precedenti soggiorni in Dorchester Collection
- Collaborazione e condivisione costante con il Guest Experience, Front Office, Guest Relation e Creative Planner
- Utilizzo del nostro CRM Nexus per il raggiungimento degli obbiettivi qualitativi e quantitativi
Cosa offriamo
Per questa posizione offriamo:
- Stage dalla durata di 6 mesi retribuito
- Piano di inserimento e sviluppo interno tramite corsi di formazione
- Mensa aziendale
- Divisa fornita dall'hotel
Cosa porterai in Dorchester Collection
- La propensione a lavorare in team e collaborare proattivamente per raggiungere i nostri obiettivi
- L'entusiasmo nel creare relazioni con i nostri Ospiti e con i Colleghi
- La passione e la motivazione nel portare avanti quotidianamente mansioni varie e stimolanti
- Conoscenza della lingua inglese
- Utilizzo dei principali sistemi informatici
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