Researcher - Guest Experience Back of the House

1 mese fa


Milano, Lombardia, Italia Dorchester Collection A tempo pieno

Hotel

Il Principe di Savoia, storico e prestigioso hotel di Milano, fa parte della Dorchester Collection, una delle migliori compagnie di hotel di lusso al mondo.

Area/Reparto

Room Division - Guest Service

Ruolo

Il ruolo di Researcher è fondamentale per la nostra struttura, poiché si occuperà di raccogliere le informazioni relative ai nostri Ospiti e arricchire i relativi profili attraverso il nostro CRM.

Tipologia Contrattuale

Stage

Descrizione del ruolo

La persona che stiamo cercando sarà responsabile di collaborare con i team Guest Experience, Front Office, Guest Relation e Creative, con cui condividerà le informazioni necessarie a costruire un'esperienza personalizzata e unica per i nostri Ospiti.

Principali mansioni e responsabilità:

  • Aggiornamento dei profili degli Ospiti, ricerca e raccolta di informazioni tramite tutte le piattaforme disponibili e analizzando i precedenti soggiorni in Dorchester Collection
  • Collaborazione e condivisione costante con il Guest Experience, Front Office, Guest Relation e Creative Planner
  • Utilizzo del nostro CRM Nexus per il raggiungimento degli obbiettivi qualitativi e quantitativi

Cosa offriamo

Per questa posizione offriamo:

  • Stage dalla durata di 6 mesi retribuito
  • Piano di inserimento e sviluppo interno tramite corsi di formazione
  • Mensa aziendale
  • Divisa fornita dall'hotel

Cosa porterai in Dorchester Collection

  • La propensione a lavorare in team e collaborare proattivamente per raggiungere i nostri obiettivi
  • L'entusiasmo nel creare relazioni con i nostri Ospiti e con i Colleghi
  • La passione e la motivazione nel portare avanti quotidianamente mansioni varie e stimolanti
  • Conoscenza della lingua inglese
  • Utilizzo dei principali sistemi informatici


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