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Customer Service Representative in Italian, Slovenian, or Croatian

2 mesi fa


Milano, Lombardia, Italia Gi Group SpA Filiale di Milano Filzi A tempo pieno
Job Description

Company: Gi Group SpA Filiale di Milano Filzi

Job Title: Customer Service Representative in Italian, Slovenian, or Croatian

Job Type: Part-time, Temporary

Location: Milano

Language: Italian, Slovenian, or Croatian

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in Italian, Slovenian, or Croatian. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through various communication channels.

Responsibilities
  • Provide customer support via phone, email, and chat in Italian, Slovenian, or Croatian
  • Assist customers with inquiries and issues related to the automotive sector
  • Offer solutions and resolve customer complaints in a timely and professional manner
  • Collaborate with internal teams to ensure seamless customer experience
  • Meet and exceed customer satisfaction targets
Requirements
  • Fluent knowledge of Italian, Slovenian, or Croatian
  • Previous experience in customer service (inbound) is a plus
  • Excellent communication and listening skills
  • Good knowledge of Microsoft Office and other software applications
  • Flexibility and adaptability in a fast-paced environment
  • Diploma or equivalent
What We Offer
  • Temporary contract with the possibility of extension
  • Part-time schedule with 20 hours per week, 5 days a week, with 2 days off per week
  • Rotating shifts from Monday to Sunday, 8:00 AM to 10:00 PM, including weekends
  • CCNL delle Telecomunicazioni