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Customer Care Professional Italy

2 mesi fa


Vicenza, Veneto, Italia CYBEX GMBH A tempo pieno

About the Role:

CYBEX GMBH is seeking a highly motivated and organized Customer Service Representative to join our team in Italy. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Process customer orders and resolve any issues in a timely and professional manner.
  • Plan and coordinate deliveries, and follow up on logistics issues to ensure seamless customer experience.
  • Support the accounts payable and finance department with administrative tasks and data entry.
  • Act as the primary point of contact for our Sales Team, providing them with timely and accurate information.
  • Perform various administrative and organizational tasks to ensure the smooth operation of our customer service team.
  • Handle customer complaints and requests in a professional and courteous manner.

Requirements:

  • Knowledge of customer service principles and practices, with a focus on delivering exceptional customer experiences.
  • Proficiency in MS Office, with the ability to learn and adapt to new software and systems.
  • SAP/ERP knowledge is a plus, but not required.
  • Experience in customer-facing roles, with a strong understanding of customer needs and expectations.
  • Excellent communication skills, with the ability to communicate effectively with customers, colleagues, and management.
  • Highly motivated, team player with a strong work ethic and ability to work under pressure.

About CYBEX GMBH:

CYBEX GMBH is a leading company in the industry, committed to delivering exceptional customer service and support to our clients. We are a dynamic and growing organization, with a strong focus on innovation and customer satisfaction.