TRICARE Beneficiary Services Representative

1 settimana fa


Vicenza, Veneto, Italia Leidos A tempo pieno
About the Role

We are seeking a highly skilled Beneficiary Services Representative to join our team at Leidos. As a key member of our team, you will play a critical role in providing exceptional service to our beneficiaries, ensuring they receive the support they need to navigate the TRICARE Overseas Program.

Key Responsibilities
  • Beneficiary Education and Enrollment
    • Verify benefits eligibility and process enrollments, disenrollments, portability transfers, and more using the Defense Online Enrollment System, Customer Relationship Manager systems, etc.
    • Register beneficiaries in the MHS Genesis system
    • Perform Primary Care Manager changes, following the Military Treatment Facility guidelines
  • Customer Service and Support
    • Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person
    • Collect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability/disenrollment processes
  • Claims Assistance and Data Management
    • Provide basic claims assistance such as providing information on the status of claims
    • Collect and record other Health Information into applicable systems
  • Communication and Collaboration
    • Conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement and others
    • Assess the appropriate assistance level needed and refer or escalate as needed to address the issue at hand
  • Reporting and Compliance
    • Collect and report information on daily activities performed
    • Complete on a timely basis and comply with HIPAA regulations, Leidos, and other training and refresher courses
  • Confidentiality and Security
    • Maintain confidentiality and proper handling of Protected Health Information
    • Adhere to a business casual dress code
  • Team Support and Development
    • Provide shadowing support to new BSRs as needed
    • Other duties as assigned
Requirements
  • A bachelor's degree in a related field OR;
  • An associate's degree in a related field PLUS 4 years specialized experience OR;
  • A major certification in a related field PLUS 4 years specialized experience OR;
  • High school diploma or GED PLUS 8 years of specialized experience
  • Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee or US Contractor supporting the DoD
  • Must be a US Citizen
  • Must have a Soggiornio and Missione Visa
  • Be eligible for and maintain ADP IT III / Non-Sensitive Position, Tier 1
Desired Qualifications
  • Be fluent in English
  • Proficient in written and oral communications
  • Possess effective presentation skills
  • Computer literate with Internet research experience
  • Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook
  • Ability to reply tactfully with people on the phone and in person
  • Ability to work independently and under general supervision
  • Excellent organizational skills and time management skills
  • Detail oriented
  • Ability to multitask
  • Knowledge of Defense Enrollment Eligibility Reporting System and MHS Genesis


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