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Technical Hospitality Software Specialist

2 mesi fa


Roma, Lazio, Italia Octorate A tempo pieno

About Octorate

Octorate is a leading provider of all-in-one hotel software solutions. Our mission is to revolutionize the hospitality industry by offering cutting-edge technology that simplifies hotel operations and enhances guest experiences.

Job Summary

We are seeking a highly skilled Technical Hospitality Software Specialist to join our team. As a key member of our Customer Support Team, you will be responsible for providing exceptional support to our hotel clients, ensuring their seamless integration with our software solutions.

Key Responsibilities

  • Communicate effectively with hoteliers to understand their needs and provide tailored solutions.
  • Resolve technical issues and complaints in a timely and professional manner.
  • Build and maintain strong relationships with hotel clients to ensure their satisfaction and loyalty.
  • Collaborate with the Customer Service Task Force Team to achieve common goals.
  • Verify and follow up on resolution items on OTA's extranet.
  • Onboard new customers on our channel manager connections.
  • Assist the Accounting Manager in tasks related to customer retention and portfolio maintenance.

Requirements

  • Previous experience in front office operations in OTA and/or Tour Operator is required.
  • Fluency in Italian and at least two other languages (English, Spanish, or French) is mandatory.
  • Proficiency in MS Office package and Gmail (Gdocs, Gcalendar, Gsites) is essential.
  • Self-motivation and teamwork are essential qualities for this role.

Additional Information

This is a full-time position, working 8 hours a day, Monday to Friday, with a lunch break. The salary is 1100 Euro per month, plus stable hiring prospects.