Customer Success Manager

1 settimana fa


Vimercate, Lombardia, Italia SAP SE A tempo pieno
About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our team at SAP SE. As a key member of our Customer Success organization, you will play a critical role in driving customer satisfaction and loyalty.

Key Responsibilities
  • Develop and execute customer success plans to ensure customer satisfaction and retention.
  • Build and maintain strong relationships with customers to understand their business needs and goals.
  • Collaborate with cross-functional teams to identify and address customer pain points and provide solutions.
  • Provide training and support to customers on SAP solutions and best practices.
  • Monitor and analyze customer health metrics to identify areas for improvement.
Requirements
  • 2-5 years of experience in customer success, account management, or a related field.
  • Proven track record of driving customer satisfaction and retention.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Fluency in English and Italian.
About SAP Academy for Customer Success

The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce. This dynamic 10-month program strengthens the foundation for a successful career at SAP and provides a unique opportunity to develop a global peer network, partner with customers, and engage with them to help solve their unique business challenges.

What We Offer
  • Full-time employment from day one.
  • Practical learning applications for your role.
  • A highly collaborative, caring team environment.
  • A strong focus on learning and development.
  • Recognition for your individual contributions.
  • A variety of benefit options.
Why SAP?

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We win with inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.


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