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Customer Service Representative
2 mesi fa
About Kuoni TumlareAt Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large.
Our wide portfolio of products and solutions is built on 100+ years of destination management experience.Our solutions include series tours, technical visits, educational tours, Japan specialist travel consulting, as well as meetings, incentives, conferences, and exhibitions.
Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.About the BusinessOur Destination Management services form the core of our business.
Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler's needs.
We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.About the RoleDescription of the role:Our Italy Facility function acts as a driver of integration across our different businesses, operating across four central principles: local Facility function provides subject matter expertise.
local Facility ensures operational execution on daily basis to local needs and requirements.
Key Activities Completing tasks by the end of the day/month and year according to the plan and in accordance with instructions for assigned area of responsibility by senior Facility supervisor.Manage day-to-day tasks – checking office conditions and assigned new tasks if any.Reporting to Facility Manager and Corporate & Head of Finance.
The goal is to contribute to the overall efficient operation of Facility function of Kuoni.
Tumlare environment and this needs to be done with strong commitment to the Company and its policies.
Communication with colleagues and management in proper business style and professional manner.Daily Activities:Keep reception area clean and in order.Check offices security.Welcome Customer and Supplier or other Guests.Get the incoming calls.Ordering, storing, and distributing stationery.Inventorying stationeryArranging shipment travel documents to CustomersBook meeting roomsAdditional PTP indexing activities:Manage day-to-day tasks – checking invoices from suppliers, initial data input.Communication with suppliers on behalf of the company in proper business style and professional mannerTimely preparation of assigned reconciliations with local suppliers.Provides timely and accurate information to Destination office on invoices payment status.Weekly Activities: Inventory and distribution of computer equipmentRecording and archiving of IT delivery receiptsOrganising recovery and return of tourists forgotten items.Checking and replenishing printer tonersControl and replenishment of hot drink and snack dispensers, contact with service for maintenance.Contact the office maintenance technician when needed.Monthly Activities:Ordering e distributing business cardsOrganisation and participation in training courses for health and safety at workParticipation in the firefighting and first aid teamCheck and replenish first aid kit.Yearly Activities:Contacting twice a year maintenance technician to check and verify the efficiency of fire extinguishers and fire safety systems.Organize and manage yearly medical examination for staff according to the Italian lawCreation of excel files for the inventory of materials, updating of medical examinations and organisation of company coursesContacting the toner collection service twice a year to arrange the pick-up of waste cartridges.Complexity To negotiate with colleagues, managers, and business partners in professional and fair manners.
To evaluate the importance of the requests in a fast-paced environmentTo stay focused with high level of accuracy on tasks which are cognitively simple and repetitiveTO SUCCEED IN THE ROLE, YOU SHOULD HAVEItalian native speaking Attentive to the details and accurate, punctual in delivering responses.
Responsible and self-disciplinedWell manneredPreferences: Microsoft Excel / Word and Ppt knowledge is plus.English language knowledge written and spoken is required.Belonging to "categorie protette" would help.
