Hotel Operations Coordinator
7 giorni fa
Job Overview
We are seeking a highly skilled and motivated Front Office Agent to join our luxury hotel, Anantara Palazzo Naiadi Rome. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.
Key Responsibilities
- Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Work closely with the front office manager to ensure the effective operation of the front desk, including managing reservations, check-ins, and check-outs.
- Maximize sales and revenue growth by promoting hotel services and amenities to guests.
- Develop and maintain strong relationships with guests, colleagues, and other hotel departments to ensure a positive and welcoming atmosphere.
- Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.
Requirements
- Passionate about the hospitality industry and committed to delivering exceptional customer service.
- Positive learning attitude and a willingness to take on new challenges.
- Good personal hygiene and well-groomed appearance.
- Excellent communication and interpersonal skills.
- Good level of English, both verbal and written.
Benefits
- Ticket Restaurant
- Discounts on accommodation across all Minor Hotel brands
- Discounts when visiting any of our restaurants, cafes, and bars
- Career progression opportunities
- Reward and Recognition programs
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