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Customer Service Representative

2 mesi fa

Bardi, Emilia-Romagna, Italia Gi. Trans A tempo pieno

La figura ricercata verrà inserita all'interno dell'ufficio traffico e risponderà direttamente al Responsabile Customer Service.
Nello specifico il candidato si occuperà di:

Compiti Principali
  • Inserimento ordini a sistema sul gestionale (interno) SGA;
  • Interfaccia e Relazione con il cliente e Analisi delle richieste, ad es: preventivi di quotazione viaggi, supporto al cliente per necessità specifiche;
  • Interfaccia con l'Ufficio Traffico in merito a esigenze del cliente o criticità sopraggiunte;
  • Controllo documentazione: verifica consegna merce e aggiornamento a sistema;
  • Inserimento dati su Portale dei Clienti;
  • Contabilità bancali: monitoraggio delle movimentazione e dei resi;
  • Gestione resi merce;
  • Conto depositi merce.
Requisiti Richiesti
  • Preferibile esperienza pregressa nel ruolo di almeno 2 anni presso azienda analoga / settore G.D.O.
  • e formazione completa sul campo;
  • Buone capacità di attenzione, proattività, empatia e partecipazione alle dinamiche aziendali e interne dell'ufficio;
  • Precisione, curiosità, Versatilità e dinamismo;
  • Conoscenza geografica approfondita, con specifica conoscenza della viabilità del nord Italia e dei relativi nodi critici (esperienza sul campo è gradita);
  • Preferibile conoscenza pregressa di gestionali di trasporto;
  • Interazione empatica con gli autisti ed i clienti;
  • Utilizzo pacchetto Office, gestionali del trasporto e applicazioni satellitari;
  • Capacità di lavorare in team ed attitudine al problem solving.