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Hotel Management Software Coordinator

2 mesi fa

Roma, Lazio, Italia Octorate A tempo pieno

Company Overview

Octorate is a comprehensive SaaS provider for the hospitality industry, dedicated to delivering innovative software solutions to various accommodation types worldwide.
Our suite encompasses a Property Management System (PMS), Channel Manager, Booking Engine, and numerous other features designed to streamline operations and enhance efficiency for hoteliers.
We pride ourselves on offering user-friendly and cost-effective products that cater to all types of establishments.
Our business philosophy focuses on facilitating a seamless transition into the digital age for our clients, ensuring that both economic and cultural shifts are manageable and approachable.

Role Overview

We welcome multilingual candidates: Proficiency in Italian, Spanish, English, and French is highly valued.


• Engage with hoteliers via phone and email, serving as their primary support contact.


• Manage follow-ups on registrations and address any concerns.


• Foster and enhance commercial relationships with hotel partners.


• Provide assistance to the Customer Service Task Force Team as required.


• Verify OTA extranets and ensure timely resolution of outstanding issues.


• Facilitate the onboarding process for new clients connecting to the channel manager.


• Support the Accounting Manager's tasks to bolster customer retention and maintain the portfolio.

Required Qualifications


• Prior experience in front office roles within OTAs or Tour Operators is essential.


• Multilingual candidates are encouraged: Proficiency in Italian, English, and Spanish is preferred.


• Strong organizational skills are crucial, as the ideal candidate will manage extensive data and various software platforms.


• Proficient in computer applications: Familiarity with the MS Office suite and Gmail (including Gdocs, Gcalendar, Gsites) is necessary.


• A self-motivated attitude and the ability to work collaboratively are required.


• Enrollment in a Bachelor’s or Master’s degree program is necessary, with a University Agreement in place.

Additional Information

Standard working hours are Monday to Friday, totaling 8 hours with designated breaks.
Weekend shifts may be required on a rotational basis.

Join us in shaping the future of hospitality technology