Regional Sales Excellence Lead

6 giorni fa

Milano, Lombardia, Italia BYD Europe A tempo pieno
About the Role

We are seeking a highly skilled and experienced Regional Sales Excellence Lead to join our team at BYD Europe. As a key member of our Sales Training Department, you will play a critical role in ensuring that our Italy customer-facing teams are fully skilled and equipped to deliver consistently outstanding and meaningful customer experiences.

Key Responsibilities
  • Adapt and implement the EU Sales Excellence Master Plan (SEMP) to meet the specific needs of the Italy market.
  • Develop and deliver impactful, effective, and efficient sales and product training sessions and content, balancing digital, virtual, and physical learning methods.
  • Manage the database of market dealer staff in Learning Platforms and Tools in close collaboration with the Training Coordination Team.
  • Contribute to the development of the SEMP, including BYD Group introduction, brand insights, product knowledge, onboarding, sales and delivery skills, customer experience, and training validation/certification.
  • Work with internal and external stakeholders and subject matter experts to determine training needs and quickly identify, build, and implement training solutions based on SEMP.
  • Track and record all training interventions conducted in the market and provide monthly training reports in time as required for centralized Europe-wide reporting.
  • Search for, control, and advise on possible external agencies for collaboration in development, execution, or consultancy.
  • Provide ad-hoc performance coaching for teams and individual team members as necessary.
Key Objectives
  • Implementation and adaptation of Sales Excellence Master Plan (SEMP)
  • Validation and certification of local trainers
  • Training Completion tracking
  • Sales Staff certification management
  • Customer Satisfaction Rates/NPS
Requirements
  • Bachelor's degree in automotive, marketing, or equivalent experience.
  • 3 years' experience in a customer-focused training/coaching team or organization.
  • Customer-centric mindset connected with our mission and a more sustainable future.
  • Excellent Italian and English language skills (knowledge of other European languages and/or Chinese would be a plus).
  • Excellent coaching, training, communication, and interpersonal skills, with a proven track record of positive influence in teams.
  • In-depth knowledge and passion about the history, brands, products, and technologies of the European automotive industry.
  • Familiarity with digital tools such as the Microsoft Office suite, Adobe creative tools, and the ability to create/optimize digital/F2F content to support SEMP.
  • Ability to work in a rapidly developing, dynamic environment and partner effectively with cross-border/cultural teams.
  • Ability to travel up to 50% of the time, mainly in the retail network of Italy and with regular visits to BYD European HQ.

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