Customer Journey Expert
5 giorni fa
Key Responsibilities
Manage Functional, Integration, Accessibility, Compatibility, Regression testing activities at program/tribe level
Collaborate with business analysts, developers, and other teams to ensure test coverage of business-critical and regulatory scenarios
Oversee test automation initiatives using industry-standard tools and frameworks
Ensure traceability of test cases to business and regulatory requirements and for audit, Sox, Risk controls
Manage defect lifecycle and ensure timely resolution of issues
Prepare and present test metrics, risk assessments, and quality reports to senior stakeholders
Coordinate with external vendors and third-party systems for end-to-end testing
Ensure testing processes comply with internal audit and external regulatory standards
Develop a team of internal and external test engineers
**Qualifications**:
Degree in STEM or higher
8+ years of experience in software testing, with at least 4 years in as test manager role.
Proven experience in banking or financial services domain
English C1 level
ISTQB Advanced Test Manager Level certification or equivalent
Preferred Skills
Experience with test automation tools and test management platforms (e.g., Azure DevOps Test Plan)
Familiarity with Agile, DevOps, and CI/CD practices
Excellent communication and stakeholder management skills
Experience with testing APIs, microservices, cloud-based banking platforms
Knowledge of business and operational processes of the bank
Manage teams and people
Build relationships and care network management
**Working conditions**: Full Time
**Duration**: Permanent
**Location**: Milan (hybrid)
About ING
ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.
‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.
The benefits of joining ING
In addition to being a part of a great team, working in a fun and innovative environment, we offer:
Super flexible smart working
Competitive base salaries and performance based bonuses
Diverse cultures & Innovative mindsets
International Environment
Commitment to sustainability
Lots of training development opportunities to help you grow
Lots of moments dedicated to physical and mental well-being
**A special day off when it is your birthday**: we call it #doyourbirthday
**And of course we can’t forget**: free water & coffee at the office
Our Commitment
Job Application Safety Reminder ️
No payments or banking details will ever be requested. If someone asks for this information, it’s a scam.
If you suspect suspicious activity, report it immediately. Your safety matters to us.
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