Customer Operations Specialist

About Blank

Blank is a company backed 100% by Crédit Agricole Group, the world's 10th-largest banking group, and supports all self-employed professionals by meeting their specific needs.How? By combining a professional bank account with administrative and financial management tools.Our mission is clear: to ease professionals day-to-day work through a responsive and easy to use application. Blank gives them every chance of success

Our added value :

Ultra-fast account opening – get started in just 5 minutes.

Smart tools for an easy and fast company management – create and send estimates, pro forma invoices, and e-invoices (soon) in a simple click.

Dedicated customer support – our team provides immediate and human assistance.

Comprehensive insurance coverage – tailored protection for the real risks self-employed professionals face: accidents, professional liability, and more.

To sum up, Blank's value proposition is to give professionals all the relief they need to focus on and grow their business, and succeed.

Our ambition? We want to continue accelerating our strong growth in the Italian Market

Our team: We protect and enable the company's growth by ensuring robust and efficient KYC/KYB operations, with a strong focus on business client onboarding, regulatory checks, and screenings. At the same time, we drive customer success and support by guiding prospects through the onboarding journey, resolving issues quickly, and helping clients unlock the full value of our services. We continuously improve our processes to provide a seamless, compliant, and client-centric experience. We work closely with marketing, product, compliance, and external providers to ensure every step of the customer journey - from onboarding to long-term relationship - is smooth, compliant, and value-driven. In order to help you integrate with the team we offer you:

• A great deal of autonomy to proactively make proposals, implement them quickly and observe the results;
• A hands-on onboarding process and support from experienced colleagues;
• A progression in an agile environment, with the opportunity to create and consolidate your own position and modulate it according to your preferences and skills;
• Exposure to the fintech ecosystem and regulatory best practices.

Your mission :

• Analyze information and documentation provided during the client onboarding funnel, if needed also contacting clients, in order to ensure the completeness and compliance of the informations;
• Provide stellar client support, helping them with account-related inquiries, as well as with account creation requests;
• Help shaping our processes and collaborate in the development of the operations team;
• Act as point of contact for our external support suppliers.

What you'll bring:

• You have at least 1 year of experience in a similar role;
• You have a strong analytical mindset and enjoy working in a team;
• You can adapt to different processes and demonstrate autonomy in your work;
• You are empathetic and thrive in communicating with prospects and customers on a daily basis;
• You are Italian native or bilingual, and fluent in English. Knowledge of French is a plus;
• Experience in fintech would be a plus. Knowledge of Hubspot and Google Sheets would be a big plus.

What we offer:

We defend the same values for our clients as we do for our team mates: expertise, pragmatism, proximity, optimism and, of course, freedom and ambition

• A permanent contract and competitive salary based on your profile and experience.
• Tickets restaurant at Edenred: €5.4 per working day entirely paid by Blank.
• Health protection: a complementary and extensive health coverage provided by UniSalute.
• Hybrid remote, 2 days/week; Blank covers 100% of the costs incurred up to a maximum of €400 every two years per employee.
• Training package.

The hiring process:

• First interview with Stefano, Customer Operations Manager - 45 minutes
• Technical interview with Stefano and Julien, Country Manager Italy - 1 hour
• Meeting the team at the office and chat with Fabio, CEO - 1 hour
• Potential reference check

At Blank, we celebrate diversity as an opportunity for growth and corporate enrichment. In our company, we promote personal uniqueness and individuality, and we do not discriminate based on disability, neurodiversity, gender identity, biological sex, sexual orientation, marital status, parental status including pregnancy, age, ethnicity, origin, religion, political ideology, or other characteristics. Our selection processes are based solely and exclusively on the merit, professionalism, attitude, and talent of each individual.