Service Specialist

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

At Medtronic, we're transforming how healthcare meets the needs of more people, in more ways, and in more places around the world. As one company, we can accelerate meaningful innovation — but we'll only succeed with the right people on our team. Our Ear, Nose and Throat (ENT) Operating Unit offers advanced solutions to treat ENT disorders, including Image Guided Navigation systems, powered instruments for Functional Endoscopic Sinus Surgeries (FESS), and bioresorbable steroid-eluting sinus implants. In Otology, our technologies include a high-speed drill for ear surgeries, while our Head & Neck Nerve Monitoring System protects nerve integrity during procedures such as thyroidectomies. We also provide PTeye, an innovative system for parathyroid gland detection.

To further develop our operations in Italy, we are looking for a part-time, remote Service Specialist (no travel required). In this role, you will support our Service & Repair (S&R) operations and works closely with marketing, sales, and tender office teams. If you thrive in a cross-functional environment, have a keen eye for detail, and are passionate about operational excellence, we'd love to hear from you.

Responsibilities may include the following and other duties may be assigned:

• Maintain and regularly update tools and resources for Service & Repair (S&R, SalesForce, Service Tool)
• Prepare offers and manage documentation/contracts using Salesforce Lightning and Classic
• Track maintenance schedules and repairs, ensuring all processes run smoothly and efficiently
• Seek marketing insights to identify and pursue opportunities for S&R business growth, focusing on increasing attach rates of Service Contracts and promoting service offerings through financial proposals
• Use strong Excel and Microsoft Office skills for data analysis, reporting, and day-to-day operations and to create new tools/solutions for sustaining Service Product line
• Collaborate closely with the tender office, field sales force, and Western Europe Inside Sales team—English fluency required
• Support business operations, including preparation of letters of discontinuation / BO
• Keep marketing tools updated and assist with event and congress organization.

Required Knowledge and Experience:

• Advanced proficiency in Excel and Microsoft Office suite
• Strong organizational and analytical skills
• Effective communication and teamwork abilities
• Fluent in English (spoken and written).

Experience working with Salesforce (Lightning and Classic), proven experience in Service & Repair operations or product/service support, and prior involvement in cross-functional teams such as Sales, Marketing, and the Tender Office.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.