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Assistant Head Housekeeper

4 mesi fa


Florence, Italia The Hoxton A tempo pieno
Job Description

What you’ll do…

  • Together with our Head Housekeeper, take the lead in ensuring our guests experience spotless and well put together rooms that they want to come back to.
  • Lead and inspire the housekeeping team by example, creating an environment where they can be themselves, feel supported and empowered.
  • Take responsibility in keeping our standards for bedrooms and public areas high, through SOPs, relevant training, and regular checks.
  • Pro-actively identify opportunities to improve and enhance processes and procedures.
  • Display awareness of departmental costs and ensure that all expenses are kept in line with budget guidelines.
  • Control and management of the housekeeping stock, ensuring all orders are monitored.
  • Get actively involved in the team’s development to realise their full potential, so we grow together as a Hoxton family.
  • Work closely with other teams (front office, maintenance, F&B) towards the overall goal of creating a memorable experience in a beautiful space.
  • Play a part in our partnership with our external housekeeping providers.

Qualifications

What we’re looking for…

  • Individuals. You’re looking for a place where you can be you; no clones in suits here.
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
  • We leave our egos at the door and help get things done.
  • You’re up for doing things differently and trying (almost) everything once.
  • If we got stuck in a lift together, we’d have a good time and share a few laughs.
  • You want to be part of a team that works hard, supports each other, and has fun along the way.
  • Previous housekeeping experience at a similar level, or someone who is ready to step into a leadership role.
  • Knowledge of Opera, Knowcross or similar property management systems.
  • An eagle-eye for detail, you can spot a slip in standards from a mile away.
  • Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results.
  • A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.


Additional Information

What's in it for you...

  • The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success.
  • Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
  • Excellent discounts across The Hoxton and the global Ennismore family.
  • A competitive package and plenty of opportunity for development.
  • Time off to volunteer with one of our partner charities.
  • Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
  • Regular team get togethers, from our High Fives to our (pretty special) team parties – we know how to have a good time