RSC Customer Support
1 mese fa
Joinus in pioneering breakthroughs in healthcare. For everyone. Everywhere.Sustainably.
Ourinspiring and caring environment forms a global community that celebratesdiversity and individuality. We encourage you to step beyond your comfort zone,offering resources and flexibility to foster your professional and personalgrowth, all while valuing your unique contributions.
Then join our remote Support Center (RSC) Organizationin Siemens Healthineers as Apprenticeship who will be trained in 30 monthsas Customer Support for Italy.
This is a role well suited to an ambitious younggraduate, looking for the next step in their career.
Your role:
You support internal and externalcustomers remotely and provide excellent support service for our Core LabSolutions Product Portfolio (Diagnostics Systems for Laboratory Analysis) You contribute to service incidents managementvia our Siemens incident management process You interact with our customers andother internal Support Teams ensuring “Best-in-Class” reactive, proactive, andinteractive Support You troubleshoot a variety of applicationissues You provide technical on-site support ata national level with a potential development to international level, in closeliaison with Customer Service management. This may require you to travel to acustomer siteYour expertise:
You are under 29 years old You have a University degree orequivalent You have strong communication skills inItalian, and you have good English skills You are availability to travel mayoccasionally be expected You have good interpersonal andcommunication skills; you are able to deal with colleagues and customers at all levels, you are able todevelop positive customer relationships and you are used to work in a team You are preferably based in Milan andsurroundings Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70countries. As a leader in medical technology, we constantly push the boundariesto create better outcomes and experiences for patients, no matter where theylive or what health issues they are facing. Our portfolio is crucial forclinical decision-making and treatment pathways.
As an equal opportunity employer, we welcome applicationsfrom individuals with disabilities.
Wecare about your data privacy and take compliance with GDPR as well as otherdata protection legislation seriously. For this reason, we ask you not to sendus your CV or resume by email. Please within our talent community and subscribe to personalized job alert that willkeep you posted about new opportunities.
To allrecruitment agencies:
SiemensHealthineers' recruitment is internally managed, with external supportpermitted only when a qualified supplier has established a formal contract withus. Unsolicited candidate submissions and referrals, absent a current suppliercontract, do not establish consent and are ineligible for fees. We delete anddestroy unsolicited information, thus, would recommend you refrain from anysuch practices. Your adherence to our policies is appreciated.
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