Customer Support
2 settimane fa
Descrizione azienda
Milestone è un’azienda fondata nel 1996 che sviluppa e pubblica worldwide videogiochi multipiattaforma. Nella sua line-up sono presenti sia titoli basati su licenze prestigiose come MotoGP e Supercross che IP proprietarie.
Grazie al nostro knowhow tecnologico e creativo abbiamo saputo imporci sul mercato a livello internazionale nel segmento dei videogiochi racing, per cui siamo riconosciuti ed apprezzati in tutto il mondo. La nostra è la storia di una realtà solida, dinamica, in continua crescita e alla costante ricerca di nuove sfide tecnologiche e creative. I nostri team di sviluppo sono giovani, propositivi e uniti dalla grande passione per i videogiochi e da un forte entusiasmo per il proprio lavoro.
Posizione
Per il potenziamento del nostro team siamo alla ricerca di una figura di Customer Support.
Responsabilità e compiti:
Il/la candidato/a verrà inserito all’interno del team QA e sarà affiancato da una risorsa senior.
Le principali attività che dovrà svolgere sono le seguenti:
• Assicurare il corretto avvio e la gestione dei progetti in ambito customer support.
• Gestire i ticket degli utenti tramite portale dedicato.
• Moderare i contenuti creati dagli utenti.
• Moderare gli utenti per comportamento scorretto.
• Moderare le leaderboard online.
• Gestire la board di progetto lato customer support.
• Mantenere aggiornata la documentazione relativa al workflow di customer support.
In caso di necessità il candidato potrebbe essere coinvolto nel testing dei progetti aziendali.
Requisiti
• Avanzata conoscenza della lingua inglese.
• Grande passione per i videogiochi.
• Conoscenza di hardware PC e console di videogiochi.
• Ottima conoscenza del pacchetto Office.
• Precisione e proattività unite ad entusiasmo e ad un forte spirito di collaborazione e di adattamento.
• Ottime doti relazionali e capacità di rapportarsi con gli utenti.
• Capacità di comunicare con altri reparti aziendali.
• Capacità di lavorare in autonomia.
Requisiti preferenziali:
• Passione per i racing games.
• Esperienza pregressa nel customer support.
Altre informazioni
• Inserimento con stage retribuito.
• Team giovane e dinamico.
• Opportunità di crescita.
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