Customer Support

2 settimane fa


Milan, Italia Milestone A tempo pieno

Descrizione azienda

Milestone è un’azienda fondata nel 1996 che sviluppa e pubblica worldwide videogiochi multipiattaforma. Nella sua line-up sono presenti sia titoli basati su licenze prestigiose come MotoGP e Supercross che IP proprietarie.

Grazie al nostro knowhow tecnologico e creativo abbiamo saputo imporci sul mercato a livello internazionale nel segmento dei videogiochi racing, per cui siamo riconosciuti ed apprezzati in tutto il mondo. La nostra è la storia di una realtà solida, dinamica, in continua crescita e alla costante ricerca di nuove sfide tecnologiche e creative. I nostri team di sviluppo sono giovani, propositivi e uniti dalla grande passione per i videogiochi e da un forte entusiasmo per il proprio lavoro.

Posizione

Per il potenziamento del nostro team siamo alla ricerca di una figura di Customer Support.

Responsabilità e compiti:

Il/la candidato/a verrà inserito all’interno del team QA e sarà affiancato da una risorsa senior.

Le principali attività che dovrà svolgere sono le seguenti:

• Assicurare il corretto avvio e la gestione dei progetti in ambito customer support.

• Gestire i ticket degli utenti tramite portale dedicato.

• Moderare i contenuti creati dagli utenti.

• Moderare gli utenti per comportamento scorretto.

• Moderare le leaderboard online.

• Gestire la board di progetto lato customer support.

• Mantenere aggiornata la documentazione relativa al workflow di customer support.

In caso di necessità il candidato potrebbe essere coinvolto nel testing dei progetti aziendali.

Requisiti

• Avanzata conoscenza della lingua inglese.

• Grande passione per i videogiochi.

• Conoscenza di hardware PC e console di videogiochi.

• Ottima conoscenza del pacchetto Office.

• Precisione e proattività unite ad entusiasmo e ad un forte spirito di collaborazione e di adattamento.

• Ottime doti relazionali e capacità di rapportarsi con gli utenti.

• Capacità di comunicare con altri reparti aziendali.

• Capacità di lavorare in autonomia.

Requisiti preferenziali:

• Passione per i racing games.

• Esperienza pregressa nel customer support.

Altre informazioni

• Inserimento con stage retribuito.

• Team giovane e dinamico.

• Opportunità di crescita.


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