Customer Success Executive
3 settimane fa
Prestatech is an OpenAPI platform and since 2015 we are innovating the financial world. Currently, active with major European banks, prestatech offers API-based solutions that leverage on AI, advanced algorithms, and Big Data technologies to revolutionize the banking system.
Our talented individuals share the passion to change the status quo of the banking system. Our culture is innovative, diverse and dynamic. At our offices in Berlin and Milan, we work everyday to build cutting-edge technologies in the API world in an inclusive environment in which everyone can do their best work.
At prestatech we are dedicated to bring the most effective approaches and technologies to the financial system and for doing so, we do believe that R&D is key. With us, you would be joining a flexible and dynamic team to improve our innovative tech stack, so you will have plenty of opportunities to leave the mark on our business.
About the role:
We are currently looking for a Customer Success Executive for our office in Milan. The ideal candidate is a detail-oriented team player. The candidate will not only operate directly in a customer support capacity but also with the technical team to provide the quickest and smartest customer success solutions. You must achieve objectives within the scheduled deadlines and ensure both top quality and control of the customer support funnel, handle client interactions precisely and support the technical team.
Your role will include:
- Product ownership in terms of full understanding, control and interaction with the digital solutions we offer to clients
- A deep understanding of the solution plus testing of the new functionalities
- Receiving, managing, and recording IT help desk requests either by telephone, email or ticketing system
- Understanding of incidents and problems and related communication to relevant stakeholders
- Auditing of tickets and providing feedback to the respective team members
- Managing all assigned tickets within SLA
- Coordination with all team members for stringent incident management and resolution
- Taking ownership of client change requests, bugs or queries and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- Preparing weekly and monthly status reports
Requirements:
- Fluency in Microsoft Office suite, Jira and Confluence
- Strong analytical skills and solve problem’s ability
- Prior experience supporting customers in use of application software
- Basic knowledge of coding is a plus
- Previous Fintech experience will be a plus
- Excellent in verbal and written command of English and Italian
Benefits
- excellent compensation and benefits package
- a career path that allows you to take yourself to the next level
- annual training budget to help you grow and develop
- flexible working arrangements for a great work-life balance
- a full-serviced office in Isola area
Prestatech actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With over 25 employees from more than 15 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.
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