IT Support

1 mese fa

Milan, Italia InPost A tempo pieno
Job Description

Your responsibilities:

  • Provide technical support and assistance to end-users, resolving hardware, software, and network issues efficiently.
  • Triage and prioritize support tickets or calls based on urgency and impact, ensuring adherence to service level agreements in local regions and others when needed.
  • Maintain comprehensive documentation of support requests, troubleshooting steps, and resolutions in a ticketing system.
  • Maintain and contribute to knowledge base articles.
  • Collaborate with peers across all spaces within the InPost Group.
  • Conduct user training and education sessions, offering guidance on software applications, network resources, and information security best practices
  • Assist in hardware and software setup, including workstation deployment, OS installation, user account configuration, and software installation/upgrades.
  • Oversee the purchase of devices for employees and partners, maintaining an accurate inventory that tracks new additions, and replacements, ensuring policy compliance.
  • Assist with PDA configurations and deployments across Italian regions.

Qualifications

Qualifications

  • At least 3 years of professional experience in a similar role.
  • Excellent communication skills (spoken and written) in English and Italian. Spanish/Portuguese will be a plus.
  • Excellent customer care skills and attention to detail.
  • Experience working with ITSM platforms.
  • Knowledge of operating systems: Windows and Mac OS. Linux a plus.
  • Knowledge of Android and iOS.
  • Ability to identify and solve hardware problems, which may include: servers, desktops, PCs, printers, mobile phones and network devices.
  • Strong understanding of how SLAs work.
  • Ability to prioritize and organize your work in multi-tasking environments.
  • Proactive mindset and ability to work autonomously.
  • Deep passion for technology and predisposition to learn new skills and grow professionally.
  • Related technical studies and Microsoft Certified Desktop Technical Support (MCDST) will be considered as an asset
  • ITIL v4 will be considered as an asset
  • Scripting (Python, Powershell, VB) will be considered as an asset


Additional Information

Why Join InPost Group? 

  • Opportunity to work in a diverse, international and cross-functional environment, along with leading experts. 
  • Fulfilling careers with a range of benefits for employees and invests in providing training opportunities for their development. 
  • Involve in technology monitoring and choices 
  • Your software will be used by millions of users, making a significant difference in their lives

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