After Sales coordinator
2 settimane fa
Dal 1978 Délifrance produce e commercializza prodotti da forno surgelati per il mondo Horeca, artigianale e GDO proponendo un’ampia gamma di referenze di viennoiserie, pasticceria, snack salati, pane, pizza e focacce.
Siamo orgogliosi di far parte del gruppo cooperativo francese VIVESCIA, un gruppo cooperativo francese di cereali.
Sfruttiamo al massimo questa unicità e lavoriamo a stretto contatto per offrire i prodotti migliori.
Ispirati dalla nostra passione per la panificazione e forti del nostro patrimonio, del nostro know-how e della nostra esperienza di gusto e qualità,
aiutiamo i nostri clienti in tutto il mondo ad attrarre, soddisfare e deliziare i loro consumatori in ogni momento della giornata.
Nel reparto Supply Chain & Logistic, ricerchiamo una risorsa come After Sales Coordinator.
Responsabilità principali:
- Gestire e risolvere le richieste post-vendita dei clienti esterni, assicurando la loro piena soddisfazione.
- Collaborare strettamente con clienti interni (team vendite, logistica, tecnico, ecc.) per garantire una gestione ottimale dei processi post-vendita.
- Coordinare e supervisionare un collaboratore all'interno del team, garantendo il rispetto delle scadenze e degli obiettivi.
- Monitorare i feedback dei clienti e proporre soluzioni migliorative per i processi aziendali.
- Creare e aggiornare report utilizzando gli strumenti del pacchetto Office (Word, Excel, PowerPoint) per monitorare l’andamento delle attività post-vendita.
- Esperienza di 3-4 anni in ruoli simili (After Sales, Customer Service o ruoli affini).
- Ottima conoscenza del pacchetto Office, con particolare focus su Excel e PowerPoint.
- Capacità di gestire una risorsa, monitorando performance e obiettivi.
- Esperienza nella gestione delle relazioni con clienti interni ed esterni.
- Ottime capacità organizzative e di problem solving.
- Eccellenti doti comunicative e relazionali.
- Attitudine positiva, flessibilità e capacità di lavorare in team.
Délifrance is committed to equal opportunities and the inclusion of all diversity within the company.
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