Customer Support
1 mese fa
Who are LRQA?
LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.
While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.
LRQA currently operates across countries, has more than , colleagues, generates £m in revenue, and supports more than , clients across a diverse range of sectors and markets.
Key Responsibilities:
Be the first point of contact for a package of customers, inspectors and process requests from quotation to invoice to planning when necessary. Prepare offers for customers, purchase orders and contracts, interfacing (where necessary) with the technical and/or commercial department to clarify certain information. Process orders and upload them into the appropriate system to create reference numbers to be assigned to individual jobs. Receive and review documents relating to work carried out and issue invoices. Support any requests from suppliers and subcontractors, trying to ensure that the process is handled smoothly. Support the resolution of any customer requests to assist in the payment collection process and keep financial KPIs within the team's expected level. Support all other team members when required to ensure all SDS team KPIs are met within a given deadline. Handle telephone enquiries efficiently to give customers the confidence that they are dealing with a professional company representative who is able to meet their needs/requirements.The successful candidate should be able to demonstrate the following:
At least years working experience in administrative / clerical roles in contact with customers; - Strong organisational and adaptability skills; Excellent computer skills - Word, Excel, Internet, Powerpoint, Database. Highly motivated; Aptitude for working without constant direct supervision. Knowledge of English in both written and verbal communication.-
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