Customer Success Insights Analyst

2 settimane fa

Milano, Lombardia, Italia NielsenIQ A tempo pieno
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ABOUT THIS JOB
NielsenIQ works with clients to provide insights, thought leadership to drive their business and grow their portfolios. Our work helps our clients set growth strategies and determines what products you ultimately see on the shelf. Our team members are experts across various categories and are viewed as trusted partners by our clients.

Analysts within the Customer Success Team are responsible for the execution of projects with limited supervision by compiling, analyzing, and interpreting sales data, writing client reports, and constructing presentations, and are expected to manage client relationships independently.

Job Description

ABOUT THIS JOB
NielsenIQ works with clients to provide insights, thought leadership to drive their business and grow their portfolios. Our work helps our clients set growth strategies and determines what products you ultimately see on the shelf. Our team members are experts across various categories and are viewed as trusted partners by our clients.

Analysts within the Customer Success Team are responsible for the execution of projects with limited supervision by compiling, analyzing, and interpreting sales data, writing client reports, and constructing presentations, and are expected to manage client relationships independently.

Responsibilities

Summarizes data in tables, charts, and graphs; analyzes and interprets sales data and consumer data + basic portfolio knowledge. Occasionally sets-up and refreshes cyclical reports

Prepares and delivers quantitative analysis and presentations (category overview as well as issue based) building a story and finalizing conclusions and proposes recommendations.

Proposes calculation of Quantified Business Opportunity
Uses internal tools and data sources, coaching Interns and Juniors
Discusses advanced quantitative analysis design to best answer client questions with Client Business Partner/client with the support of senior team members, following and fully owning Center of Excellence (COE) ways of working process
Autonomously interacts with client staff both on basic client needs; leads client meetings and presentations over the phone and in person
Acts in line with the Service level of the client assigned
Catches sales opportunities at client meetings/during quantitative analysis and alerts CBP

Requirements

1/2 years of strong client-facing and communication/presentation experience – deliver research results to stakeholders on the client's side in a clear, consistent manner
Good analytical skills, ability to interpret sales and consumer data
Ability to work in a Team within a dynamic environment
Good interpersonal skills

Organizational skills:
understanding of business priorities; ability to adapt to complex and changing organization; ability to manage time schedules
Passionate in FMCG and client dynamics
Good project management skills, specifically for SPOC or Champion roles
Interested in financial and business environment of the clients and the industry
Full proficiency in PowerPoint & Excel

Italian:
Mother Tongue or Fluent, written and spoken

English:
Fluent, written and spoken

What we can offer:
Work in dynamic environment engaging with local and global companies.
Benefits & flexible working hours, hybrid work options.
Internal trainings will be provided together with detailed onboarding agenda.
Access to learning platforms
Staff and team events

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

About NIQ


NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.

With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit

Want to keep up with our latest updates?

Follow us on:
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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce.

We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.

We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:

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