Sales Executive

7 giorni fa

Milano, Lombardia, Italia Hyatt Centric Milan Centrale A tempo pieno
Summary

Are you ready?

Because we are looking for a Sales Executive to join the Sales team

our MINDSET:
A fun and personable colleague who loves to make everyone's day better;
A caring personality, who is looking forward to embody our values and has a passion for people;
A team player who can collaborate with others but also perform well when alone;
An analytical mind who can stay organized and ensure deadlines are met and things are in order

What does the ROLE entail?

  • Ensures professional Sales Calls using Hyatt's Consultative Selling principles and SMART Selling philosophies.
  • Carefully plans Sales Calls into defined objectives (travel internationally and domestic)
  • Maintains a detailed knowledge of hotel facilities, features and services.
  • Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.
  • Systematically and efficiently calls on allocated Accounts within assigned sector and reports findings and opportunities to the Director of Sales and Marketing.
  • Follows up sales leads to identify prospect.
  • Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.
  • Professionally conducts routine telemarketing activities to identify new accounts.
  • Entertains and conducts hotel inspections to clients whenever required.
  • Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
  • Achieves the monthly and annual personal target and the segment target room night production and room revenue.
  • Liaises and works closely with the related operation departments ensuring guests requests and expectation are being met.
  • Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.
  • Assists the Sales department to follow up on all matters in the absence of the Sales Manager.
  • Assists Sales Buddy to followup on all matters in the absence of Sales Buddy.
  • Ensures services provided by the department are always available and carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
  • Entertains and conducts hotel inspections to clients whenever required.
  • Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
  • Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
  • Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary followup is conducted in a timely manner.
  • Maintains positive guest and colleague interactions with good working relationships
  • Assists to achieve the monthly and annual personal target contributing to the Sales revenue.
  • Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
  • In this role you will also be required to multitask in various aspects of the operations as advised by your managers from time to time
  • Supports reinforcement of Hyatt's Values.
  • Supports the action plans as a result of the Employee Opinion Survey.
  • Carefully plans Sales Calls into defined objectives.
  • Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.
  • Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.
  • Professionally conducts routine telemarketing activities to identify new accounts.
  • Establishes an efficient trace File to ensure that all business booked is properly tracked.
  • Submits Sales report to Sales Manager in a timely manner.
  • Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.
  • Attends and contributes to all training sessions and meetings as required.
  • Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.
  • Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local business groups and airlines.
  • Reads the hotel's Employee Handbook and has an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
  • Ensures high standards of personal presentation and grooming.
  • Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel.
  • Carry out any other reasonable duties and responsibilities as assigned.

Qualifications:

  • Strong background in Sales department with MICE experience, Milanese market preferred.
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