Technical Support Engineer

4 settimane fa

Parma, Italia Camlin Group A tempo pieno

Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.

At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe.

Technical Support Engineer

Lisburn

WHAT TO EXPECT DAY TO DAY

As a Technical Support Engineer, you will play a crucial role in providing technical analysis and support to our customers, ensuring their equipment operates efficiently and effectively. Your responsibilities will include troubleshooting, configuration, and communication to resolve customer issues and improve our product offerings.

PRIMARY RESPONSIBILITIES
  • Provide technical analysis of reported customer problems, producing findings, conclusions, and solutions.
  • Assist customers with the configuration and integration of our equipment into their operational environment.
  • Troubleshoot basic mechanical and electrical connections within customer environments.
  • Liaise with other departments to obtain necessary technical information for resolving more complex problems.
  • Communicate regularly with customers via phone and email to update them on support cases.
  • Provide live support to Field Service Engineers during installation, commissioning, and repair work.
  • Create work instructions and training documentation to support customers and field service engineers.
  • Maintain accurate records of all field installations using Salesforce (CRM).
  • Capture quality issues discovered in the field and raise Non-Conformance Reports (NCRs).
  • Prepare dashboards and reports outlining progress, deliverables, and areas for improvement.
ESSENTIAL CRITERIA
  • Higher National Diploma (HND) or higher in an engineering discipline, or a minimum of 5 years of experience in a technical application role.
  • Previous experience in a customer-facing role.
  • Strong analytical and problem-solving abilities.
  • Proficiency in Microsoft Office.
  • A positive, can-do attitude with a keen interest in learning and developing industry and product knowledge.
  • Effective time and workload management.
  • Excellent verbal and written communication skills.

If you have a passion for problem-solving and enjoy working with customers to enhance their experience, we encourage you to apply for this rewarding role as a Technical Support Engineer.

BENEFITS
  • Company Pension, & Life Assurance Schemes
  • On-site parking
  • Subsidised Gym Membership
  • Wellness programmes
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.

Our Values:
  • We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
  • We believe in people - Here at Camlin, our people are central to what we do and what we can achieve. And as we move towards becoming industry and customer ‘partners’ that’s even more important. We trust our team members to do their best and be supportive.
  • We won’t accept the ‘way it’s always been done’ - Since Camlin’s inception, we’ve been curious, inquisitive and always want to improve. Thinking differently is in our DNA and we love solving tough challenges.
  • We listen to learn - Whether it’s our customers, our markets, or each other, we ask questions and listen to the answers so we can learn and improve.
  • We’re trying to do the right thing - We take responsibility for our actions and take decisions based on what’s right for people, profit, and planet.
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