Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager – Media Buying in Bulgaria.This role sits at the heart of customer growth and long‑term success within a performance‑driven adtech environment. You will own client relationships end to end, acting as a trusted advisor for media buying strategy, campaign optimization, and platform adoption. Working closely with trading, product, and internal stakeholders, you will help customers achieve measurable business outcomes through data‑driven insights. The position offers strong autonomy, daily client interaction, and direct impact on revenue growth and retention. It is ideal for someone who thrives in fast‑paced, analytical, and customer‑centric environments. Your contribution will directly influence client satisfaction, platform evolution, and overall business success.Accountabilities:Build a deep understanding of each client’s business model, objectives, and media buying strategyLead onboarding, provide ongoing DSP advisory, and deliver proactive, data‑driven optimization recommendationsOwn customer relationships end to end, ensuring strong performance, retention, and account growthCo‑manage and optimize campaigns alongside clients or internal trading teams using aggregate and log‑level dataConduct Quarterly Business Reviews highlighting performance insights, learnings, growth opportunities, and roadmap alignmentMaintain accurate internal documentation on accounts, interactions, feature requests, and strategiesReport regularly on account performance and progress to internal and external stakeholdersAct as the voice of the customer by sharing feedback, market insights, and product improvement ideas with internal teamsRequirements:At least 2 years of experience managing performance‑driven web or media buying clientsHands‑on experience with programmatic, digital advertising, or media buying platformsStrong analytical skills with the ability to interpret data, identify trends, and translate insights into actionProven ability to independently manage accounts while collaborating effectively with cross‑functional teamsA proactive, solutions‑oriented mindset with strong problem‑solving capabilitiesHigh attention to detail and strong organizational skillsComfortable working in a fast‑paced, international, and remote‑first environmentBenefits:Exceptional career growth and continuous learning opportunities in the adtech spaceDirect exposure to senior leadership and close collaboration with experienced industry expertsFlexible, remote‑friendly work environmentMultinational and collaborative team cultureHome‑office setup budgetAnnual learning and development budget to support professional growthWhy Apply Through Jobgether?We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the bestData Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#J-18808-Ljbffr