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Service Coordinator
3 mesi fa
ABB E-mobility Holding AG Take your next career step at ABB E-mobility with a global team that is helping our customers electrify mobility by delivering a seamless, flexible, efficient charging infrastructure.
ABB E-mobility is a world leader in EV charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – we are actively enabling the future of e-mobility, not just predicting it. The exciting developments within this sector perfectly align with our Mission to Zero initiative, aiming to support cleaner and greener communities for all.
Are you ready to join our dynamic team and play a pivotal role in shaping the future of e-mobility? We're looking for a proactive and resourceful individual to take on the exciting challenge of supporting service operations and exceeding customer expectations.
We are looking for a resource who will be responsible for preparing documentation prior to service interventions, planning interventions, updating tools for managing issues on chargers, and monitoring KPIs.
The salary range for this role will be between EUR 35.000 – EUR 47.000
Tasks
Documentation preparation/documentation management: the dispatcher records and documents all service activities, maintains accurate records of daily operations for monitoring and analysis purposes. Handles HSE documentation to plan service work.
Communication: the dispatcher is the primary point of contact between customers and the company. Manages incoming calls, messages, and communications, and directs them to the appropriate resources for effective resolution.
Resource Allocation: The dispatcher is responsible for assigning team resources and planning field service tasks. Sources necessary materials for technical issues resolution (spare parts management).
Operations Monitoring: The dispatcher constantly monitors ongoing operations, using real-time monitoring and communication systems to ensure smooth operations. In case of unforeseen issues, the dispatcher, if possible, provides support.
Assistance and Support: The dispatcher provides support and assistance to field personnel or company resources to address any issues or unforeseen situations that may arise during work.
Requirements
Are you a technical expert with a background in electrical, electronic, or mechanical engineering? Perfect, we want you on our team
Have you got at least 1 year of experience in a similar role? Even better – we're looking for someone who's ready to hit the ground running.
Can you speak English fluently? Great Italian proficiency is a must.
Do you have a passion for the E-mobility sector? Your expertise will be a valuable asset to our team.
Are you a master planner who thrives under pressure? Excellent – we need someone who can keep their cool and deliver results when the heat is on.
Do you excel in communication, both written and verbal? Fantastic – effective communication is key to our success.
Are you analytical and detail-oriented, with a talent for managing data? Welcome aboard – your analytical skills will help drive our operations forward.
Are you customer-focused and committed to delivering top-notch service? That's what we like to hear – our customers are at the heart of everything we do.
Are you proficient in Microsoft Office? Great – your tech-savvy skills will be invaluable in keeping our operations running smoothly.
Join us in shaping the future of electric mobility and making a real difference in the world. Apply now and let's embark on this electrifying journey together
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