Customer Support Agent
7 giorni fa
What You Will Do Customer focused technical and functional support.
Accompanying technical migrations and functional changes, including creating roadmaps and fixing of timelines Post-sales support activities and quality assurance Analysis and coordination of requirements and alignment between our customer and external service provider and internal experts Customer presentations and communication, providing clear information and reports Identifying opportunities to improve our service offering and providing feedback to internal stakeholders Ensure qualitative end-to-end request handling, service excellence and technical support across our global product, services and data portfolio Monitor queries and ensure diligent end-to-end request handling, follow-up and escalate as required Provide high quality and timely responses to customer requests, mainly via our ticketing tool, but also via telephone, conference call and email Own, support and manage the on-going operational relationship with our key customers Participate in service calls and meetings with key customers to ensure and maintain high service levels What You Bring Ability to interview, observe, analyze and document customer needs and technical workflows.
Knowledge on how to conceptualize and synthetize complex technical problems.
Ability to handle and explain technical topics in a simple manner Competence and desire to build strong relationships with key customers and internal stakeholders alike.
Very strong customer focus with excellent communication, listening and presentation skills.
Excellent English language skills (oral & written), further languages are an advantage Data consultant / subject matter expert for market data (real time API) and investor protection (e.g.
ESG, MiFID) topics.
Financial markets experience operating in a relevant job role Thorough understanding of various financial data asset classes and enthusiasm to continuously learn about financial markets, as well as about SIX products and services
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