Customer Support

5 mesi fa


Milano, Italia Milestone A tempo pieno

Milestone è un’azienda fondata nel 1996 che sviluppa e pubblica worldwide videogiochi multipiattaforma. Nella sua line-up sono presenti sia titoli basati su licenze prestigiose come MotoGP e Supercross che IP proprietarie.

Grazie al nostro knowhow tecnologico e creativo abbiamo saputo imporci sul mercato a livello internazionale nel segmento dei videogiochi racing, per cui siamo riconosciuti ed apprezzati in tutto il mondo. La nostra è la storia di una realtà solida, dinamica, in continua crescita e alla costante ricerca di nuove sfide tecnologiche e creative. I nostri team di sviluppo sono giovani, propositivi e uniti dalla grande passione per i videogiochi e da un forte entusiasmo per il proprio lavoro.

**Posizione**:
Per il potenziamento del nostro team siamo alla ricerca di una figura di Customer Support.

Responsabilità e compiti:
Le principali attività che dovrà svolgere sono le seguenti:

- Assicurare il corretto avvio e la gestione dei progetti in ambito customer support.
- Gestire i ticket degli utenti tramite portale dedicato.
- Moderare i contenuti creati dagli utenti.
- Moderare gli utenti per comportamento scorretto.
- Moderare le leaderboard online.
- Gestire la board di progetto lato customer support.
- Mantenere aggiornata la documentazione relativa al workflow di customer support.

**Requisiti**:

- Avanzata conoscenza della lingua inglese.
- Grande passione per i videogiochi.
- Conoscenza di hardware PC e console di videogiochi.
- Ottima conoscenza del pacchetto Office.
- Precisione e proattività unite ad entusiasmo e ad un forte spirito di collaborazione e di adattamento.
- Ottime doti relazionali e capacità di rapportarsi con gli utenti.
- Capacità di comunicare con altri reparti aziendali.
- Capacità di lavorare in autonomia.

Requisiti preferenziali:

- Passione per i racing games.
- Esperienza pregressa nel customer support.

**Altre informazioni**:

- Inserimento con stage retribuito.
- Team giovane e dinamico.
- Opportunità di crescita.



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