Post-Sales & Customer Relationship Intern
2 mesi fa
Artemest is a digital destination that?offers?unrivalled access?to the world of Italian craftsmanship and design. Serving an audience of?design professionals and enthusiasts, our sophisticated platform showcases over 60,000 products designed and handmade in Italy by 1,500 of the country's most talented artisans. Our tightly curated collection spans furniture, lighting, décor, tabletop, art and lifestyle objects handpicked by our discerning team. Each storied piece has a unique beauty and incomparable quality that reveals the skill and knowledge of its maker.
CEO Marco Credendino and Creative Director Ippolita Rostagno launched Artemest in 2015 with a shared vision to bring the work of Italian artisans to the world stage. Headquartered in Milan, Italy, with a physical gallery, Artemest Galleria, in West Chelsea, New York, Artemest continues to grow its community while preserving Italian craft traditions.
To enhance its Team, Artemest is looking for a motivated, organized and enthusiast Post-Sales Customer Relationship Intern to join our Team in Milan.
What will be your key responsibilities? Act as the primary point of contact for customers, handling inbound inquiries and requests with accuracy and a personal touch to provide a tailor-made customer experience.Take care of issues that may arise after the order is confirmed (e.g. delays), during the shipping process (e.g. customs clearance), and after the order is delivered (e.g. damage, returns, non-compliant items).Proactively reach out to valued customers to offer a luxury customer experience and foster long-term loyalty.Liaise with suppliers to identify the best solutions for our company and our customers.Cooperate with other departments (Logistics, Order Management, Marketplace, and IT) for cross-team matters related to Post-Sales activities.Provide insights to evaluate internal customer care processes and propose business development initiatives. Offer information:
Duration: 6 monthsWorking hour: full-time (from Monday to Friday, from 9am to 6pm)Monthly compensation: 600€Ticket restaurant provided according to the company policy Who are we looking for? Degree in Foreign Languages/Communication with an International approachItalian Native. Professional proficiency in English and French or German.Exceptional problem solving and organizational skills, with strong orientation to resultsAble to manage relations and negotiations, with excellent communication skillsAttention to details, flexibility and entrepreneurial attitudePrevious working experience is considered a plus Our Perks Positive workplace. We're a young team (29 y/o on average) that works in harmony and that is extremely passionate about the Artemest missionEntrepreneurial mentality. We're always looking for people eager to step up their tasks and skillsInnovative and tech-oriented environment. We're changing the way people buy, sell, and perceive luxury
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