Post-sales Customer Relationship Intern
6 mesi fa
Artemest is the first curated online marketplace to bring the best Italian luxury crafts in the categories of design furniture, lighting and home décor to an audience of art connoisseurs and beauty lovers around the world.
Our mission is to preserve the rich Italian cultural heritage and become the destination where the most beautiful things on Earth can be found.
We are creating an international team of people passionate about Design & Luxury and willing to work in a dynamic, tech-oriented and ever-changing environment.
At Artemest you will have the chance to express your ideas and make things happen.
We are looking for enthusiastic people with an entrepreneurial attitude to join our team of young and talented professionals.
**Posizione**:
To enhance its Team, Artemest is looking for a motivated, organized and self-starter Post-Sales Customer Relationship Intern with a focus on post-sales activities.
**What will be your key responsibilities?**
- Actively solve issues that arise after the order is confirmed (e.g. delays), during the shipping process (e.g. customs clearance), and after the order is delivered (e.g. damage, returns, insatisfaction)
- Interact with suppliers to manage customers’ requests and negotiate the best solution for the company and its customers
- Work closely with other departments (Logistics, Product Management and Technology) to ensure an excellent level of customer experience
- Customer loyalty and retention initiatives
- Continuously evaluate internal customer care processes and propose business development initiatives
**Offer information**:
- Working hour: full-time (from Monday to Friday, from 9am to 6pm)
- Monthly compensation: 600€
- Ticket restaurant provided according to the company policy
**Requisiti**:
**Who are we looking for?**
- Degree in Foreign Languages/Communication with an International approach
- Professional proficiency in English, Italian native. Any other language is a plus (especially French, Spanish, German)
- Exceptional problem solving and organizational skills, with strong orientation to results
- Able to manage relations and negotiations, with excellent communication skills
- Attention to details, flexibility and entrepreneurial attitude
- Previous working experience is considered a plus
**Altre informazioni**:
**Our Perks**
- Positive workplace. We’re a young team (29 y/o on average) that works in harmony and that is extremely passionate about the Artemest mission
- Entrepreneurial mentality. We’re always looking for people eager to step up their tasks and skills
- Innovative and tech-oriented environment. We’re changing the way people buy, sell, and perceive luxury
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