Customer Service Representative
1 mese fa
Artemest, a unique digital platform, showcases Italian craftsmanship and design, catering to professionals and enthusiasts. Our curated collection, handpicked by a discerning team, spans over 60,000 products designed and made in Italy by 1,500 artisans. Each piece has a unique beauty and incomparable quality, reflecting the skill and knowledge of its maker.
Our company, founded by Marco Credendino and Ippolita Rostagno, aims to bring Italian artisans to the global stage. Headquartered in Milan, with a gallery in New York, Artemest continues to grow its community while preserving Italian craft traditions.
We are seeking a motivated and organized Post-Sales Customer Relationship Intern to join our team in Milan.
Key Responsibilities:
- Act as the primary point of contact for customers, handling inquiries and requests with accuracy and a personal touch.
- Address issues that may arise during the order process, including delays, shipping, and post-delivery matters.
- Proactively engage with valued customers to offer a luxury experience and foster long-term loyalty.
- Liaise with suppliers to identify solutions beneficial to our company and customers.
- Collaborate with other departments for cross-team matters related to Post-Sales activities.
- Provide insights to evaluate internal customer care processes and propose business development initiatives.
Key Offerings:
- Duration: 6 months
- Full-time position from Monday to Friday, 9am to 6pm
- Monthly compensation: 600€
- Ticket restaurant provided according to company policy
Requirements:
- Degree in Foreign Languages/Communication with an international approach
- Italian native with professional proficiency in English and French or German
- Exceptional problem-solving and organizational skills
- Ability to manage relations and negotiations, with excellent communication skills
- Attention to details, flexibility, and entrepreneurial attitude
- Previous working experience is considered a plus
Perks:
- Positive work environment with a young, passionate team
- Entrepreneurial mentality with opportunities for skill development
- Innovative and tech-oriented environment
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